Terms of service

Effective for all orders placed on pashmodaint.com

This website is operated by Pashmoda, a brand of Pashmoda Fabrics Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to Pashmoda. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein. These Terms apply to all users of the site — browsers, customers, and anyone accessing the site in any capacity.

Please read these Terms carefully before using the website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

We reserve the right to update or replace any part of these Terms at any time by posting changes to this page. It is your responsibility to check this page periodically. Your continued use of the site after any changes constitutes your acceptance of those changes.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age to enter into a binding contract in your country of residence. You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any malicious code or harmful content of any kind. A breach of any of these Terms will result in immediate termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. Credit card and payment information is always encrypted during transfer over networks.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or out of date. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time without obligation to update any information.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 — PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only in accordance with our Return and Refund Policy.

We have made every effort to display our products as accurately as possible. We cannot guarantee that your device’s display of any colour will be perfectly accurate. Product images are for illustrative purposes and minor variations in colour may occur due to the handcrafted nature of our products.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction, and to limit quantities of any product we offer. All product descriptions and pricing are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, or other material purchased through this site will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we modify or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and payment information so that we can complete your transactions and contact you as needed.

SECTION 7 — INTERNATIONAL ORDERS AND CUSTOMS

This website serves international customers only. All orders are shipped from India via DHL Express on DAP (Delivered at Place) terms.

Customs duties, VAT, and import taxes applicable in your destination country are entirely your responsibility. These charges are not included in your order total and are collected by DHL or your local customs authority at or before delivery. Failure to pay applicable customs duties will result in the parcel being held or returned, and no refund will be issued in such cases.

For full details, please refer to our Shipping Policy and Return and Refund Policy.

SECTION 8 — OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties of any kind. Any use of optional third-party tools is entirely at your own risk. We shall have no liability arising from your use of such tools.

SECTION 9 — THIRD-PARTY LINKS

Certain content or services available through our site may include links to third-party websites. We are not responsible for examining or evaluating the content, accuracy, or practices of those websites. We are not liable for any harm or damages related to your use of any third-party websites, products, or services. Please review the policies of any third-party site before engaging in any transaction.

SECTION 10 — USER COMMENTS AND SUBMISSIONS

If you send us feedback, suggestions, ideas, or other materials (collectively “comments”), you agree that we may use, edit, copy, publish, or distribute those comments in any medium at any time without restriction or compensation. We are under no obligation to maintain any comments in confidence or respond to any comments.

We may monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, defamatory, or otherwise objectionable. You are solely responsible for any content you submit.

SECTION 11 — PERSONAL INFORMATION

Your submission of personal information through this store is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.

SECTION 13 — PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using this site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in any unlawful acts
• To violate any international, national, or local laws or regulations
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, harm, defame, or discriminate against any person or group
• To submit false or misleading information
• To upload or transmit viruses or any other malicious code
• To collect or track the personal information of others
• To spam, phish, scrape, or crawl the site
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your access to the Service for any violation of these prohibited uses.

SECTION 14 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered through it are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, either express or implied.

To the maximum extent permitted by applicable law, in no case shall Pashmoda, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, loss of data, or replacement costs — arising from your use of the Service or any products purchased through it, even if we have been advised of the possibility of such damages.

SECTION 15 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pashmoda and its parent company, subsidiaries, affiliates, officers, directors, agents, contractors, service providers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of any third party.

SECTION 16 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 — TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 18 — ENTIRE AGREEMENT

These Terms of Service, together with our Return and Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements or communications between you and us.

SECTION 19 — GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of India. All disputes arising out of or relating to these Terms or any order placed on this website shall be subject to the exclusive jurisdiction of the courts of Ludhiana, Punjab, India.

SECTION 20 — CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion by posting changes to this page. The most current version of these Terms will always be available on this page. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email:      sales@pashmoda.com

Phone:    +91 6284-300844

Address:  Pashmoda Fabrics Private Limited, 1041 Sangla Shivala Road, Ludhiana, Punjab – 141008, India

GST No:  03AALCP3241J1ZI